Privacy.

Who we are

Tribe Wellness Co, 25 Bishop Street, Jolimont WA 6014. Questions about this policy: info@tribewellnessco.com.au or 0494 695 637.

The public website

Browsing the site does not require an account and we do not use advertising or tracking cookies. The contact form sends your name, email, phone and message to our membership system, GymMaster, where the team reads and replies to it. Memberships, prices and the class timetable shown on the site come from GymMaster. Joining as a member happens inside GymMaster's secure sign-up, which has its own privacy terms.

My Tribe (the member portal)

You sign in with your GymMaster email and password. We check the password with GymMaster once and never store it. Nothing about you is shared with other members until you choose to join the Tribe Dashboard.

When you join, we keep:

• Your name, your GymMaster member number and your membership type.
• The days and times you check in or attend a class, as GymMaster records them. This is what your points, streak and leaderboard position are calculated from.
• Goals and personal bests your coach records with you, and the points they earn.
• Anything you post on the Tribe Wall, replies and reactions, and private questions you send a coach.
• Your choices in Settings: whether your name shows on the leaderboard, and whether you use the Tribe Wall.

Bookings, payments and your membership details are read live from GymMaster when you open those tabs and are not kept by us. Card and bank details are entered on GymMaster's secure page, never here.

Who can see what

• Other members see the leaderboard. Visitors who are not signed in see it with initials only. Your name appears only if you turn that on in Settings. Your Tribe Wall posts are visible to members who have joined the dashboard.
• Coaches and owners can see your points and check-ins, set goals and record personal bests, read and moderate the Tribe Wall, and read questions you send them. Everything staff change is recorded in an audit log.
• Nobody else. We do not sell or share your information. Service providers that process it for us are GymMaster (membership system) and Amazon Web Services (hosting, Sydney region).

Your choices

• Turn the leaderboard name and the Tribe Wall on or off at any time in Settings. Leaving the Tribe Dashboard hides you from the board and the wall.
• Delete your own posts and replies from the wall.
• Ask the front desk to be forgotten: staff can erase your My Tribe record, including points, posts and messages. Your GymMaster membership record is separate and handled by the club under GymMaster's terms.

How long we keep it

Your My Tribe record stays while you are a member and is removed when you ask to be forgotten. Check-in records received from GymMaster are kept to calculate points and may be pruned after they are no longer needed for that. Backups of the database are kept for seven days.

Security

The site and portal are served over HTTPS only, the database accepts encrypted connections only, and staff sign in with two-step verification. Sign-in attempts are rate-limited.

Changes

If this policy changes in a way that matters to you, we will say so on this page and in My Tribe.